Did you know you’re a Customer Service Representative (CSR)?
Yes, you are and you probably didn’t even know it. Okay so you may have a title like: CEO, Executive Director, Founder, Proprietor, etc. behind your name but first and foremost your are a CSR.
I’ve seen so many titles for Customer Service these days but they all mean the same thing and I’m going to put out a new title,
“Emotion Exchangers”.
That’s what Customer Service is all about anyway.
It’s all about EMOTIONS.
Did you realize that customer service skills should be used daily no matter what title you may have and what type of business you have?
When you go to the local grocery store to pick up your milk and eggs. Are you the type of person to smile and say, ”How are you?” to the cashier or do you keep your head down and wait for them to start the greetings or hope they don’t say a word?
It doesn’t matter where you are or who you’re talking with but you should always be courteous and interact. You never know who you’re going to meet and what their story is.
They may impact YOU in ways you never thought possible.
I read an article that someone was in the Starbuck’s line waiting for their coffee and talking to someone sparked her idea for a business. Can you believe that? Just one simple conversation struck an amazing adventure of starting a new business.
Here are 6 reminder tips on networking whether at a conference or in your apartment building elevator:
- Always give good eye contact. Nothing is worse when you walk into a business and all eyes are on their desks ignoring you while you walk in. NO! This kills me because I’m just so passionate about Customer Service. Whether you are walking by someone or they are entering you’re business acknowledge their presence by looking at them.
- Now it’s time to SMILE. If you’ve given a person eye contact well just don’t stare at them. Yes, you acknowledged that they are in your presence but be polite and smile. Geesh!
- Treat each person equally superb. It doesn’t matter who they are or where they come from. Treat them how you’d like to be treated.
- Don’t pitch your business right away! Really get to know the person first before you start your spiel. You’re using your Customer Service skills so it’s not about you it’s about THEM. Get to know them.
- In quality conversation, they may let you know of a problem that you can help with. If you find that you have the time and means in helping, give them a hand. Don’t expect them to repay you for the favor. You’ll find great satisfaction in what you can help with (even when it’s FREE).
- If you get a business card or contact information, remember to follow-up with just a simple, “Thanks for the great chat!” in an email or phone call. This way the person will have your name and contact information for any potential business needs they have in the future.
Now that you have your reminder tips put them to use! This will make you a wonderful “Emotion Exchanger” and look you didn’t even have to sit in a cubicle. NICE!
Check out the slideshare:
I’d like to hear from you on any great networking stories you have. Let me know if you use these tips.
Take care,
Lillian De Jesus
Tigerlily 